added support ticket and added more stat widgets

2025-05-17 05:11:29 +05:30
parent f30d7fa096
commit 175a7203f3
19 changed files with 975 additions and 6 deletions
--- a/app/Livewire/Dashboard/Support.php
+++ b/app/Livewire/Dashboard/Support.php
@@ -0,0 +1,149 @@
+<?php
+
+namespace App\Livewire\Dashboard;
+
+use App\Models\Ticket;
+use App\Models\TicketResponse;
+use Livewire\Component;
+use Request;
+use Str;
+
+class Support extends Component
+{
+    public $tickets = [];
+    public $subject;
+    public $message;
+    public $response;
+    public $list = false;
+    public $open = 0;
+    public $closed = 0;
+
+    public function store()
+    {
+        $this->validate([
+            'subject' => 'required|string|max:255',
+            'message' => 'required|string',
+        ]);
+
+        try {
+            $ticket = Ticket::create([
+                'user_id' => auth()->id(),
+                'ticket_id' => strtoupper(Str::random(6)),
+                'subject' => $this->subject,
+                'message' => $this->message,
+                'ip_address' => $this->getClientIp(),
+                'last_response_at' => now(),
+            ]);
+            $this->dispatch('showAlert', ['type' => 'success', 'message' => 'Your ticket has been created successfully!']);
+            $this->dispatch('closeModal');
+            $this->reset(['subject','message']);
+            $this->tickets = Ticket::with('responses')
+            ->where('user_id', auth()->id())
+            ->get();
+        } catch (\Exception $exception) {
+            $this->dispatch('showAlert', ['type' => 'error', 'message' => 'Something went wrong!']);
+        }
+
+
+    }
+
+    public function reply($ticket_id)
+    {
+        $this->validate([
+            'response' => 'required|string',
+        ]);
+
+        try {
+
+            if (!is_numeric($ticket_id)) {
+                $this->dispatch('showAlert', ['type' => 'error', 'message' => 'Invalid ticket ID.']);
+                return;
+            }
+
+            $ticket = Ticket::find($ticket_id);
+            if (!$ticket) {
+                $this->dispatch('showAlert', ['type' => 'error', 'message' => 'Ticket not found.']);
+                return;
+            }
+
+            TicketResponse::create([
+                'ticket_id' => $ticket_id,
+                'user_id' => auth()->id(),
+                'response' => $this->response,
+                'ip_address' => $this->getClientIp(),
+            ]);
+            $ticket->last_response_at = now();
+            $ticket->save();
+
+            $this->dispatch('showAlert', ['type' => 'success', 'message' => 'Reply sent successfully!']);
+
+            $this->reset(['response']);
+            $this->tickets = Ticket::with('responses')
+                ->where('user_id', auth()->id())
+                ->get();
+
+        } catch (\Exception $exception) {
+            session()->flash('error', 'Something went wrong!');
+        }
+
+    }
+
+    public function close($ticket_id)
+    {
+        if (!is_numeric($ticket_id)) {
+            $this->dispatch('showAlert', ['type' => 'error', 'message' => 'Invalid ticket ID.']);
+            return;
+        }
+        $ticket = Ticket::find($ticket_id);
+        if (!$ticket) {
+            $this->dispatch('showAlert', ['type' => 'error', 'message' => 'Ticket not found.']);
+            return;
+        }
+
+        $ticket->status = 'closed';
+        $ticket->save();
+        $this->tickets = Ticket::with('responses')
+            ->where('user_id', auth()->id())
+            ->get();
+        $this->updateTicketCounts();
+        $this->dispatch('showAlert', ['type' => 'error', 'message' => 'This ticket has been closed!']);
+    }
+
+    public function mount()
+    {
+        $this->tickets = Ticket::with('responses')
+        ->where('user_id', auth()->id())
+        ->get();
+        $this->updateTicketCounts();
+    }
+
+    public function updateTicketCounts()
+    {
+        $this->open = $this->tickets->filter(function ($ticket) {
+            return in_array($ticket->status, ['open', 'pending']);
+        })->count();
+
+        $this->closed = $this->tickets->filter(function ($ticket) {
+            return $ticket->status === 'closed';
+        })->count();
+    }
+
+    protected function getClientIp()
+    {
+        // Cloudflare or other proxies may send the original client IP in X-Forwarded-For header
+        $ip = Request::header('X-Forwarded-For');
+
+        // X-Forwarded-For can contain a comma-separated list of IPs, so we need to get the first one
+        if ($ip) {
+            return explode(',', $ip)[0]; // Get the first IP in the list
+        }
+
+        // Fallback to the real IP if no X-Forwarded-For header
+        return Request::ip();
+    }
+
+    public function render()
+    {
+        return view('livewire.dashboard.support')->layout('components.layouts.dashboard');
+    }
+}