added support ticket and added more stat widgets

app/Models/Ticket.php

@@ -0,0 +1,57 @@
+<?php
+
+namespace App\Models;
+
+use Carbon\Carbon;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+
+class Ticket extends Model
+{
+    use HasFactory;
+
+    protected $fillable = [
+        'user_id', 'ticket_id', 'subject', 'message', 'status', 'last_response_at', 'ip_address'
+    ];
+
+    public function user()
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    public function responses()
+    {
+        return $this->hasMany(TicketResponse::class);
+    }
+
+    protected $casts = [
+        'created_at' => 'datetime', // Ensures created_at is a Carbon instance
+        'updated_at' => 'datetime', // Ensures updated_at is a Carbon instance
+        'last_response_at' => 'datetime', // Cast last_response_at to Carbon instance
+    ];
+
+    public static function autoClose(): bool
+    {
+        try {
+            $tickets = Ticket::where('status', 'pending')
+                ->where('last_response_at', '<', now()->subDays(3))
+                ->get();
+            if (count($tickets) > 0) {
+                foreach ($tickets as $ticket) {
+                    $ticket->status = 'closed';
+                    $ticket->save();
+
+                    TicketResponse::create([
+                        'ticket_id' => $ticket->id,
+                        'user_id' => 1,
+                        'response' => 'This ticket has been auto-closed due to inactivity.',
+                    ]);
+                }
+            }
+            return true;
+        } catch (\Exception $e) {
+            return false;
+        }
+
+    }
+}

app/Models/TicketResponse.php

@@ -0,0 +1,25 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+
+class TicketResponse extends Model
+{
+    use HasFactory;
+
+    protected $fillable = [
+        'ticket_id', 'user_id', 'response', 'ip_address'
+    ];
+
+    public function ticket()
+    {
+        return $this->belongsTo(Ticket::class);
+    }
+
+    public function user()
+    {
+        return $this->belongsTo(User::class);
+    }
+}

app/Models/User.php

@@ -6,6 +6,7 @@ namespace App\Models;
 use Filament\Models\Contracts\FilamentUser;
 use Filament\Panel;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Relations\HasMany;
 use Illuminate\Foundation\Auth\User as Authenticatable;
 use Illuminate\Notifications\Notifiable;
 use Illuminate\Contracts\Auth\MustVerifyEmail;
@@ -63,4 +64,9 @@ class User extends Authenticatable implements FilamentUser, MustVerifyEmail
     {
         return str_ends_with($this->email, '@zemail.me') && $this->level === 9 && $this->hasVerifiedEmail();
     }
+
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class);
+    }
 }