71 lines
1.8 KiB
PHP
71 lines
1.8 KiB
PHP
<?php
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namespace App\Models;
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use Exception;
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use Illuminate\Database\Eloquent\Factories\HasFactory;
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use Illuminate\Database\Eloquent\Model;
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use Illuminate\Support\Str;
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class Ticket extends Model
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{
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use HasFactory;
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protected $fillable = [
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'user_id', 'ticket_id', 'subject', 'message', 'status', 'last_response_at', 'ip_address',
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];
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protected static function boot()
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{
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parent::boot();
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static::creating(function ($ticket): void {
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if (empty($ticket->ticket_id)) {
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$ticket->ticket_id = 'TICKET-'.strtoupper(Str::random(6));
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}
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});
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}
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public function user()
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{
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return $this->belongsTo(User::class);
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}
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public function responses()
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{
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return $this->hasMany(TicketResponse::class);
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}
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protected $casts = [
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'created_at' => 'datetime', // Ensures created_at is a Carbon instance
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'updated_at' => 'datetime', // Ensures updated_at is a Carbon instance
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'last_response_at' => 'datetime', // Cast last_response_at to Carbon instance
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];
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public static function autoClose(): bool
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{
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try {
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$tickets = Ticket::query()->where('status', 'pending')
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->where('last_response_at', '<', now()->subDays(3))
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->get();
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if (count($tickets) > 0) {
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foreach ($tickets as $ticket) {
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$ticket->status = 'closed';
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$ticket->save();
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TicketResponse::query()->create([
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'ticket_id' => $ticket->id,
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'user_id' => 1,
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'response' => 'This ticket has been auto-closed due to inactivity.',
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]);
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}
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}
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return true;
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} catch (Exception) {
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return false;
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}
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}
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}
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