zemailnator/app/Models/Ticket.php

<?php

namespace App\Models;

use Carbon\Carbon;
use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Support\Str;

class Ticket extends Model
{
    use HasFactory;

    protected $fillable = [
        'user_id', 'ticket_id', 'subject', 'message', 'status', 'last_response_at', 'ip_address'
    ];

    protected static function boot()
    {
        parent::boot();

        static::creating(function ($ticket) {
            if (empty($ticket->ticket_id)) {
                $ticket->ticket_id = 'TICKET-' . strtoupper(Str::random(6));
            }
        });
    }

    public function user()
    {
        return $this->belongsTo(User::class);
    }

    public function responses()
    {
        return $this->hasMany(TicketResponse::class);
    }

    protected $casts = [
        'created_at' => 'datetime', // Ensures created_at is a Carbon instance
        'updated_at' => 'datetime', // Ensures updated_at is a Carbon instance
        'last_response_at' => 'datetime', // Cast last_response_at to Carbon instance
    ];

    public static function autoClose(): bool
    {
        try {
            $tickets = Ticket::where('status', 'pending')
                ->where('last_response_at', '<', now()->subDays(3))
                ->get();
            if (count($tickets) > 0) {
                foreach ($tickets as $ticket) {
                    $ticket->status = 'closed';
                    $ticket->save();

                    TicketResponse::create([
                        'ticket_id' => $ticket->id,
                        'user_id' => 1,
                        'response' => 'This ticket has been auto-closed due to inactivity.',
                    ]);
                }
            }
            return true;
        } catch (\Exception $e) {
            return false;
        }

    }
}