added email notification for TicketResource.php, add option to edit users - ban, unban

app/Filament/Resources/TicketResource.php

@@ -198,6 +198,30 @@ class TicketResource extends Resource
             ->bulkActions([
                 Tables\Actions\BulkActionGroup::make([
                     Tables\Actions\DeleteBulkAction::make(),
+                    Tables\Actions\BulkAction::make('notify_users')
+                        ->label('Send Email Notification')
+                        ->color('success')
+                        ->icon('heroicon-o-envelope')
+                        ->requiresConfirmation()
+                        ->deselectRecordsAfterCompletion()
+                        ->action(function (\Illuminate\Support\Collection $records) {
+                            foreach ($records as $ticket) {
+                                $responses = $ticket->responses()
+                                    ->with('user')
+                                    ->orderBy('created_at', 'desc')
+                                    ->get();
+
+                                if ($ticket->user && $ticket->user->email) {
+                                    \Illuminate\Support\Facades\Mail::to($ticket->user->email)
+                                        ->send(new \App\Mail\TicketResponseNotification($ticket, $responses));
+                                }
+                            }
+
+                            \Filament\Notifications\Notification::make()
+                                ->title('Email notifications sent successfully!')
+                                ->success()
+                                ->send();
+                        }),
                 ]),
             ]);
     }